What are the Rates & Shipping Time Frames for US Shipping?
All packages are shipped via USPS. Our shipping rates are fantastic-
Standard US shipping- Estimated arrival 7 to 10 days (Exact arrival date not guaranteed)
Standard shipping is FREE to the US on orders over $50 and just $4.80 on orders under $50
Speedy US Shipping- takes 4 to 6 days to arrive (excludes holidays). Will arrive on or before the 6th day from the date ordered.
Speedy shipping is 9.99 per order
Supersonic US Shipping- 1 to 2 business days from the date shipped to arrive (business days do not include weekends or holidays). Orders placed by 2 pm EST Monday-Friday will ship the same day
Supersonic shipping is 19.99 for the first item plus 3.99 per each additional item.
US Shoe shipping:
Is 9.99 per pair to US destinations
Please note that your shoes may be shipped separately from the rest of your order and thus may arrive separately and/or on a different day
We ship to Puerto Rico and the US Virgin Islands at US rates
* If you are in Alaska or Hawaii or have a military APO/FPO address you can only choose standard shipping and your order may take additional time to arrive due to distance. APO / FPO orders ship at the US Rate please select APO or FPO as your state.
*We ship to Puerto Rico and the US Virgin Islands at US rates
What are the Rates & Shipping Times for International Shipping?
Besides the United States we also ship to the following countries: Austria, Australia, Canada, France, Great Britain, Ireland, Japan, Norway, New Zealand, Spain, Switzerland, South Africa, Sweden, and Taiwan
The countries listed are the only ones that we ship to. If your country is not listed then we do not ship to it.
We offer the following shipping methods to countries outside of the US:
International Standard Shipping: (except Canada-see below) is 9.99 and FREE on orders over $100! The order will ship within 5 business days and will arrive in an average of 3 weeks from the date of shipment. Delivery date is not guaranteed.
Canadian Standard Shipping: is 8.99 and FREE on orders over $100
International Speedy Shipping: Order will ship within 2 business days and will arrive in an average of 2 weeks from date of shipment. Delivery date is not guaranteed
19.99 first item, 3.99 per each additional item
International Supersonic Shipping: Order ships within 1 business day and will arrive in an average of 1 week from date of shipment. Delivery date is not guaranteed.
39.99 first item, 14.99 per each additional item
International Standard Shoe Shipping: Free shipping does not apply to shoes shipped internationally. Order ships within 5 business days and will arrive in an average of 3 weeks from date of order. Delivery date is not guaranteed 29.99 per pair of shoes
**Customers outside of the US please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged). We are required by US and international laws to list all purchases as merchandise at full cost and so per the law we cannot state on customs forms that purchases are gifts or change the purchase amount.
**Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders.
Do you ship to PO boxes?
Yes we can ship to a PO Box simply enter the PO box in your address at checkout.
Do you ship to APO FPO addresses?
We do ship to APO FPO addresses at the US shipping rate however for APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders. APO/FPO addresses are for military who are stationed at remote locations. The US shipping rate applies to APO address. To check out please enter APO or FPO as your city and select AE from the drop down box as your state and the US as your country. Thank you for serving our country!
What if my package is lost in the mail?
We insure all of our packages against loss for your protection. We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered within 30 days for US orders or within 60 days for international orders we will send a replacement if available or a full refund if a replacement is not available.
What is the Returns policy?
We want you to be happy so you can return your unworn item(s) within 30 days (60 days international) for a full refund of the purchase price - you do not even need to tell us the reason why or notify us in advance of your return.
To view our full return policy and return mailing address please go to the 'Returns' link at the upper right hand corner
An item I wanted is either out of stock (sold out) -or-not available in my size- or- no longer on your site will you be getting more?
Sorry, its been removed from our site because we are sold out. This applies to every single item on the site, sorry no exceptions. This also applies to sizes. Only the sizes listed under available sizes at the bottom of each item's description page are available for purchase. If you do not see a size or a style this means that it is sold out and we cannot make any promises or give any information as to potential future availability. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it is no longer available to other customers. Many items are available only in limited quantities and some items sell out within days or even hours so we cannot guarantee that an item you see today will still be here tomorrow. Most styles are never restocked but if a recent style is restocked it will appear on our site in the back for a limited time category which you can view by clicking here: cat-back-for-a-limited-time.cfm
Please bookmark and check this page often as these styles sell back out quickly.
Please note: If you contact the customer service department to request an item or size that is no longer on the website they will simply reply that the item or size is sold out. All of our inventory is on the website so if something is available it is on the website. If it is not on the website then it is no longer available. We are sorry but we cannot Special order items for individual customers.
We recommend liking our facebook page so that you will be alerted when we have new items.
How can I check to see if an item is available in another color?
To check if an item is available in another color please use the search function at the far right of every page and enter the items name. So for example if you'd like to check to see if an item named notebook was available in another color you'd type notebook into the search box and then press the purple arrow. This will bring up a listing of the available colors of that item if it is available in additional colors.
How do I place an order?
You can order online or by phone. Ordering online is fast and easy and we guarantee the security of your information on our site. To order online simply add your items to your cart. To do so click the small photo of the item you'd like, scroll down, select your size and click the add to cart button. Then click checkout when you have everything you want. You will then be prompted to provide your shipping and payment information.
To order by phone call 1-800-971-4669 from 10:00 am to 3:00 pm EST Monday-Friday. Please have ready your credit card and the item names and sizes you'd like when you call.
Do you have a catalog or physical store?
Sorry we are an online store only. We also have a distribution center in Tallahassee, Florida but due to zoning laws and limited space we do not offer local pick ups of orders, drop-offs, or in person inventory browsing as our offices are not designed or zoned for customer pick ups. Our inventory changes very fast so we cannot offer a paper catalog since it would be outdated before we could even mail it to customers. You can view every item currently available in our inventory on our website.
Do you sell in large quantities / wholesale?
Sorry, but we are a retail sales only company. We do not sell wholesale-no exceptions. We also do not give out any information regarding our suppliers- no exceptions.
How do I check my Order Status?
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and received at Great Glam and lists your order number. If you have an account at Great Glam and logged in when you placed your order its easy to check your order status. Just login by clicking login at the upper left hand corner and click view my orders. If you did not register for an account please check your email. We will send an email letting you know when your order is shipped to the email address that you provided when you placed your order. If you do not see this email please be sure to also check your bulk/spam email folder for it If you do not see the email your email provider may have accidentally blocked our email please use the below guidelines to determine when your order will arrive.
Please note shoes can only be shipped via standard shipping and that your shoes may be shipped separately from the rest of your order and thus may arrive separately and/or on a different day.
My credit card was declined but the funds were available?
Please double check your entry. Most likely the number or expiration date was just entered incorrectly. Another possible reason is that you have reached your daily spending limit. Almost every credit card has a daily spending limit which is usually a couple hundred dollars. If you have reached this daily spending limit your bank will refuse the charge even though the funds are there. To resolve just use another credit card, contact your bank to have the limit lifted or wait and try your order again tomorrow.
Can I ship an order somewhere other than my billing address?
Yes you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address
Can I add additional items, combine separate orders, change an order or cancel an order after its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (separate) order and separate shipping charges would apply.
We can only cancel an order if the order has not been processed or packaged. There is a cancellation fee of five dollars or eight percent of the total order amount - whichever is greater. Therefore please be sure before placing an order so that you will not need to cancel. To cancel an order please contact us by email using the "contact us" link at the top of this page and refer to your order number. Free shipping is subject to adjustment due to returns, cancellations, or exchanges.
To change the size or color of items in an order after it has already been placed please email us using the "contact us" link at the top of this page. We can only change the order if the order has not already been processed or packaged and there is a change order fee of $2.00. To avoid this please be certain when placing an order that you have the items that you'd like.
When will you be adding new items?
Do you have Sales/Discounts/Coupon Codes?
No we don't -At Great Glam we don't do sales,coupons, or discount codes-instead we start all of our items as low as possible so that every time you shop with us you always get the best deal!
Do you sell to customers outside of the US?
Yes. We ship to the following countries only:
Austria, Australia, Canada, France, Great Britain, Ireland, Japan, Norway, New Zealand, Spain, Switzerland, South Africa,Sweden, and Taiwan
What payment methods are accepted?
For your convenience we accept a variety of payment methods:
Credit Card payment online: We accept payment through our website's secure server via Visa and Mastercard. You can use your debit card if it has a visa or mastercard logo. We use a secure encrypted server so your information is safe.
Credit card payment by phone: If you'd prefer you can call in your order. Please have handy your visa or mastercard and the item name and sizes you'd like. You can reach our order line at 1-800-971-4669 Monday thru Friday from 10:00am to 3:00 pm EST.
Paypal: Optionally you can also choose to send payment online via paypal. You can also use paypal to pay via Visa, Mastercard or a bank account transfer.
Are your payment pages secure?
We take the issue of security very seriously. We use a secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and guarantees that your credit card information cannot by viewed by anyone else. If you'd prefer not to enter your information online you can call our order line toll free at 1-800-971-4669 from 10:00 to 3:00 pm EST Monday through Friday and one of our operators will be happy to take your order. When you call please have ready your credit card and the item names and sizes that you'd like
What currency is displayed?
All prices are displayed in US dollars. You can use the currency converter at the upper left hand corner to change the default currency shown.
Do you charge sales tax?
Sales tax of 7% is only applied to orders that are shipped to Florida residents. We are based in Florida and are required by state regulation to charge sales tax on orders shipped within Florida. There is no sales tax on orders going to other states. However if you live outside of the US duties and customs may be applied on your orders arrival.
How do I figure out what size to get?
Click the link labeled Sizing in the upper right hand corner to visit our sizing information page that features detailed sizing information. This page also contains international size conversion charts
If I email you my measurements will you tell me what size to get?
Sorry no. The reason we cannot answer that question via email or phone is because every figure is unique and different so unless we actually saw you or took your measurements ourselves we cannot say for sure that an item would fit you so we do not make sizing suggestions. The good news is that you can take your own measurements and then compare them to those listed to choose your best fit. It only takes a moment to take your own measurements and even if you don't end up buying from Great Glam it is good information to have especially if you like to save by shopping online for clothes. Click on the link at the upper right of this page called Sizing and you'll find a link to a printable measuring tape that you can use to check your measurements and for international customers a size conversion chart. Please also remember that we have a very easy return policy.