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Great Glam

100% SATISFACTION GUARANTEED on every article of clothing!


US RETURNS /EXCHANGES

*THE BELOW APPLIES TO US CUSTOMERS ONLY-INTERNATIONAL CUSTOMERS SCROLL DOWN*

RETURNS ARE AS SIMPLE AS 1, 2, 3 AT GREAT GLAM!
We want you to be happy so you can return your item(s) for a full refund of the purchase price - you do not even need to tell us the reason why or notify us in advance of your return.  We will even provide the mailing label so all you have to do is put your return package in your mailbox!

1. MAKE SURE YOUR ITEM(s) QUALIFY FOR RETURN
To qualify for return your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached for up to 30 days from the date of purchase. Underglam and undergarments cannot be returned.
Shoes must be returned un-scuffed in an additional, separate, packaging box and with any cushioning material that arrived inside the shoe box still inside the shoe box.

2. EXCHANGES
If you would like to exchange your style for another style or size please go to our website and place an order for the item that you would like instead. Our website inventory changes daily, so by placing a new order you guarantee the availability of the item that you would prefer.  Then return the style(s) that you do not want per step 3 below.

3. MAIL THE ITEM(s) BACK
Include your invoice with your return or if you do not have your invoice please simply note your order number on a slip of paper in your package.
CLICK HERE to print a prepaid return label.  If you use the prepaid label we will deduct from your refund $7.99 for the first clothing item, $2 per each additional clothing item and $9.99 per each pair of shoes. You can provide this package to any US postal service mail carrier, leave it in your mailbox, or take it to your nearest post office drop box.  
If you prefer not to use the prepaid return label you can affix your own postage and mail your package to Great Glam; PO Box 20547; Tallahassee FL 32316. We send all packages via USPS and recommend sending items back to us using USPS with tracking.

 

It is that EASY & Then we do the rest:
Please allow approximately 3 to 4 weeks from the date your item(s) is mailed back for us to process it and email you. Shipping is non-refundable.
In most cases the refund will be reflected in your balance within a few days of processing but depending upon your credit card company's processing speed it may take them up to one full billing cycle (one month) to adjust your balance to reflect your refund.


INTERNATIONAL RETURNS
* Please note the below applies ONLY to orders shipped outside the US- if you are a US customer please SCROLL UP for the US returns policy *

RETURNS ARE AS SIMPLE AS 1, 2, 3 AT GREAT GLAM!
We want you to be happy so you can return your item(s) for a full refund of the purchase price - you do not even need to tell us the reason why or notify us in advance of your return.

1. MAKE SURE YOUR ITEM(s) QUALIFY FOR RETURN
To qualify for return your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached for up to 60 days from the date of purchase. Underglam and undergarments cannot be returned.
Shoes must be returned un-scuffed in an additional, separate, packaging box and with any cushioning material that arrived inside the shoe box still inside the shoe box.

2. EXCHANGES
If you would like to exchange your style for another style or size please go to our website and place an order for the item that you would like instead. Our website inventory changes daily, so by placing a new order you guarantee the availability of the item that you would prefer. Then return the style(s) that you do not want per step 3 below.

3. MAIL THE ITEM(s) BACK
Include your invoice with your return or if you do not have your invoice please simply note your order number on a slip of paper in your package. Mail your package to Great Glam; PO Box 20547; Tallahassee FL 32316.

It is that EASY & Then we do the rest:
Please allow approximately 3 to 4 weeks from the date your item(s) is mailed back for us to process it and email you. Shipping is non-refundable. In most cases the refund will be reflected in your balance within a few days of processing but depending upon your credit card company's processing speed it may take them up to one full billing cycle (one month) to adjust your balance to reflect your refund.


Please note: Free shipping is subject to adjustment due to returns or cancellations.
The USPS Prepaid Return Label is not available for international returns.